Documentation → Account → Support and questions

Support and questions

The fastest way to get help is the "Support" tab right in the dashboard. It's free and doesn't use tokens. Below are other places to contact and what to do if you encounter common issues.

On this page

Where to apply

  • The "Support" tab in the dashboard is for platform-related questions: payment, plans, domains, unclear messages, and where everything is located. An assistant will answer; in more complex cases, a representative will join the conversation, and you'll see a note indicating the conversation is being led by a manager.
  • The "Development" tab contains everything related to the website itself: errors on pages, improvements, and changes.
  • The "Contacts" page on the platform's website includes a contact form, a Telegram support channel, and an email address. For the international and Russian versions, this is support@roxybo.com , and for the Ukrainian version, it's roxybo.ukraine@gmail.com .
What to include with your request: The website address, the name of the section where the problem occurred, the exact text of the error message, and a screenshot. This information will help resolve the issue significantly faster.

Frequently asked questions

The site opens for me, but not for the client.

Check your plan status in the Balance section: if your plan expires, websites are disabled. If your plan is active and you're using a newly registered domain, wait a few hours; information about it is still circulating online.

The assistant is not responding / the task is "hanging"

Refresh the page: the work is running on the server, and the result will appear in the chat even if you closed the panel. Large tasks take several minutes. If the task is not completed after ten minutes, report it in the "Support" tab.

The assistant didn't do what I asked.

Tell us in the chat what exactly is wrong; editing is done in the same way. If the change corrupts the page, roll it back using the "Revert Changes" button. To revert to an earlier state, use the backup .

After the edit, the site stopped opening.

The platform usually notices the error and fixes it automatically. If it doesn't, write to the "Development" chat: "The site isn't opening, please fix it." As a last resort, restore the last working backup .

I'm not receiving emails from the platform.

Check your Spam folder and add the sender's address to your contacts. Make sure the email address is verified in your Profile .

Ran out of tokens mid-work

Top up your balance and task acceptance will resume immediately. The site will continue to operate and serve visitors during this time. See Rates, Balance, and Tokens .

I want to transfer my website to another hosting provider.

The site is yours: download the project as an archive from the Project Files section or get it from the Git repository . The database is included in the backup .

How to transfer a website to another person

Grant them contributor access through Permissions and Access . A complete project ownership change is available to support upon request.

How to delete an account and all data

Contact support from the email address your account is registered to. Download backups first, as deleting your account will make it impossible to restore your data.

Quick cheat sheet

Task Where to go
Change the appearance or content of the site Development Chat in the Workspace
Add a product, reply to a request Site admin panel
Connect your domain name Settings → Domain
Make a copy before changes Settings → Backups
Top up your account, change your tariff Account → Balance
Grant access to assistant Settings → Permissions and Access
Create a second website Account → My Projects
Telegram bot, app, and website AI Settings → Modules
Start now